Back to its ROOTS
Please fill in the return form here below to submit your return request for review. Our colleagues from Customer Service and Quality will review your request and get back to you as soon as they possibly can. Also, please read the Terms and Conditions of our Return Policy.

Complete your return request form

Please let us know whom to contact and which order/invoice number is linked with the products you'd like to return.

Which product(s) would you like to return?

Let us know why you wish to return these items:

I have read and agree to the return policy terms and conditions.

Terms and Conditions

Following an internal audit and management review of our returns policy, this new returns policy replaces all former documents and arrangements with immediate effect - such as stock cleanse arrangements and any other document that concerns the returning products to ROOTS.

Terms for returning products:

  • Products will be unused and in impeccable condition (this also applies to the packing material, such as plastic bags and boxes), in pack quantities (= full boxes per size).
  • Products that are discontinued in the ROOTS product portfolio cannot be returned.
  • Reworked products (either by the customer or by ROOTS) cannot be returned.
  • Customized or any other form of custom made products cannot be returned.
  • Products that were bought as ‘action’ products cannot be returned.
  • Products, older than 6 months from the date of delivery cannot be returned. If a customer returns products within the first 3 months ROOTS will not charge an additional cost for returned products. If products are returned after 3 months up to a maximum of 6 months ROOTS will deduct 25% of the original buying price as restock costs.
  • Products are only credited if both parties mutually agree.
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